Returns & Exchanges

At ALT. Fragrances, we want you to find your perfect scent; if you are not completely satisfied with your purchase, we offer a 30-day return window for store credit or exchanges on eligible items.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the process.

2

Package Your Fragrance

Securely pack the bottle in its original box and protective packaging to ensure it arrives back to us safely.

3

Print and Ship

Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Store Credit

Once our team inspects the returned item, we will issue a digital gift card or process your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing